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Terms and conditions
1. OBJECTIVE
The present conditions of sale (hereinafter "Conditions of sale") regulate the agreement between the company Funk Online S.L. (hereinafter SKFK) with address at La Cruz Industrialdea, P4-1, 48196 Lezama, Bizkaia, Basque Country (ES) with CIF B95762688 registered in the Mercantile Registry of Bizkaia TOMO 5457, FOLIO 6, SECTION 8, SHEET BI-64209 and the customer (hereinafter "Client"), formalized through the website www.skfk-ethical-fashion.com (hereinafter the "Website") for the acquisition by the Customer of SKFK products through the Website.
2. CONTRACTING PROCEDURE
2.1. ELIGIBILITY TO BUY
In order to place an order through the Website, the Customer must be of legal age (18 years or older) and must be the final customer. Minors are expressly excluded.
2.2. HOW TO ORDER
To place an order through the SKFK Website you must follow these steps:
● Choose the products you want and add them to "your cart".
● Click on finalize order and enter the delivery and payment information.
● Read the data protection clauses and the legal notice and check the consent box to activate the FINISH PURCHASE button.
By clicking on the "FINISH PURCHASE" button on the order form, the Client fully and unreservedly accepts all the Sales Conditions that appear on the Website at the time of contracting.
If the payment is authorized, the Customer will receive a confirmation of receipt of the order. Except in the circumstances described in Sections 2.3 and 2.4 below, this confirmation constitutes acceptance by SKFK of the Customer's order and assumes a binding contract between the Customer and SKFK.
It is recommended that the Client print and/or keep a copy of the Sales Conditions when placing the order.
A copy of the order confirmation will be sent to the Customer's email address. We recommend that you print or download a copy for future reference.
SKFK can change the Conditions of Sale at any time, without prior notice to the Client. However, SKFK will announce such changes on the Website. If an order is canceled for any of the above reasons, SKFK will refund (if applicable) the value of the order. Shipping costs are never refunded, except in certain circumstances. In addition, when the Customer has received SKFK confirmation of receipt of your order, the Sales Conditions applicable to it can not be changed.
2.3. AVAILABILITY OF PRODUCTS
The completion of an order through the Website is subject to the availability of the items. SKFK tries to guarantee the stock of all the items that are for sale. If the ordered product is not available or if its stock has been used, the Customer will be informed by email and the amount paid will be refunded within 30 days of the payment.
2.4. SKFK RIGHT TO CANCEL OR NOT ACCEPT AN ORDER
SKFK reserves the right to reject any order, cancel it or not accept a confirmed order for the following reasons:
● There was a technical or price error on the Website when the order was placed.
● The product that appears in the order is not available.
● The payment information provided was incorrect or not verifiable.
● Security systems indicate that the order is anomalous or may be fraudulent.
● There are reasons that indicate that the Client is a minor (under 18 years of age).
● SKFK could not, after 3 attempts, deliver the order to the address provided.
If an order is canceled for any of the above reasons, SKFK will refund (if applicable) the value of the order and the shipping costs paid.
2.5. DATA VERIFICATION
Before processing an order made by the Customer, SKFK can verify the data of the same. This may mean verification of the Client's address and solvency and whether there may be any fraud involved. Regarding possible fraud, SKFK can use a partially automatic verification of all purchases to filter those that are considered anomalous or suspicious and those suspected of fraud. Suspicious fraud orders will be investigated, and the Client may be reported to the relevant authorities, who may take action against it.
3. PRICE AND PAYMENT
3.1. PRICES AND CURRENCY
Los precios y las ofertas que se presentan en el Sitio web incluyen IVA (Impuesto sobre el valor añadido) y sólo son válidos para los pedidos realizados en línea a través del Sitio web. Estos precios y ofertas podrían no coincidir con las disponibles en las tiendas SKFK de todo el mundo. Los precios son en Euros. En caso de que el Cliente cambie el país de entrega mientras navega por el Sitio web, los precios se podrían expresar momentáneamente en otra moneda. SKFK le informa que el cambio del país de entrega podría afectar el precio debido al cambio de moneda o a los precios específicos del país.
3.2. HOW TO PAY
To pay for the order, the Customer can use the following forms of payment: Credit and Debit Card and PayPal.
The charge will be made after the confirmation of the order.
3.3. CHANGES IN THE PRICE
The prices that appear on the Website are subject to change. SKFK reserves the right to change prices without prior notice. However, upon receipt of SKFK order confirmation, the prices to be paid for the order will not be changed. SKFK informs you that despite the meticulous updates that are made to the prices of the Website, they may contain errors.
All errors that appear in the prices will be corrected promptly and will not be binding in SKFK.
3.4. VALUE ADDED TAX
All purchases made through the Website will be subject to VAT. The VAT will be applied in the legal percentage in force in the State where SKFK is registered at the time of placing the order, regardless of its place of delivery.
4. DELIVERY
4.1. DELIVERY
To ensure that your order arrives correctly, it is essential that you fill in your shipping address correctly and completely.
Shipping times are always expressed in working days, and should be counted after the order has left our warehouse.
Shipments will be made from Monday to Friday (except holidays) and will be subject to the specifications of our logistics operators. We do not accept shipments that require customs clearance.
The rate for shipping is:
- Pick up in store - FREE
- Spain and Portugal - 3,95€ / FREE (Orders over 100€)
- France, Germany and other countries we serve within the EU - 4,95€ / FREE (Orders over 150€)
Free standard delivery will be made by:
- Spain & Portugal - CORREOS EXPRESS
- France, Germany and the rest of the countries we serve within the EU - UPS
When your order is ready, you will receive an email with the tracking number of the package with which from the carrier's website you will be able to see the status of your delivery.
In case you have chosen store delivery, you will have fifteen days to pick it up. It is necessary to present the order number and ID of the person who is going to pick it up.
4.2. DELIVERY TIMES
SKFK can not guarantee punctuality in the delivery of your orders, so when the order is delivered to the transport agency, the customer is informed of the tracking code so that they can know the situation and approximate date of delivery.
However, SKFK makes a constant effort to meet the estimated order turnaround times. The estimated times are:
- Store Pickup: 4 to 9 days
- Domestic orders: 1 to 3 days
- International orders: 3 to 5 days
4.3. VERIFICATION UPON RECEIPT
The Customer must check the condition of the package upon receipt. If the packaging is damaged, the Client must not accept the delivery. In the event that no communication of rejection of the products has been received within 14 days of delivery, SKFK will consider that the Client has accepted the delivery. This does not affect the Customer's right to return or exchange an order as set out in Section 6 below.
5. SHIPPING CHARGES
Shipping costs apply to each order, except for promotions or rules that are free of charge. The costs of each order depend on the country of receipt and type of shipment. In the case that in the reception of the order, customs duties have to be managed, these will be paid by the customer, although he/she must be informed of this situation beforehand.
For more details see the shipping section.
6. RETURNS
All returns and exchanges will be processed through the SKFK returns portal.
6.1. RETURN OF NON-CONFORMING PRODUCTS
The Client has the right to return defective or non-conforming products. The Client has 30 calendar days from the moment of detecting the non-conformity of the product to inform SKFK about the defect or non-conformity and proceed to return the product to SKFK.
If the Client returns the product because it is defective, SKFK will refund the value of the product and the shipping costs, before thirty (30) days of the reception by SKFK of the product reason for the return.
The above is without prejudice to the rights that the Client has as a consumer according to the provisions of the current imperative regulations on consumer protection.
6.2. RETURN OF PRODUCTS FOR ANY REASON (RIGHT OF REVOCATION)
If the Customer is not satisfied with the products purchased for whatever reason, he/she has 30 calendar days from the date of delivery to return the product without giving any explanation, provided that:
- The product has not been washed or used in any way (except for wear and tear) reasonable as a result of checking and trying on the product).
- The product is complete (two items forming a pair must be returned together).
The Customer must return the product and bear the cost of return. Products must be returned in their original packaging and labels together with the relevant return note.
SKFK will carry out the relevant inspection of the returned goods and will reimburse the Customer for the price of the product within thirty (30) days of receiving the goods in its warehouses. In such cases, the customer shall bear the cost of shipping the products to SKFK.
6.3. EXCHANGE OF PRODUCTS
The product change will be made in the same way as returns, through the portal enabled for this purpose by selecting the product change option and indicating the new reference you want to receive. To do this, the customer has 30 calendar days to make the request for change.
6.4. RETURN OF GIFTS
To return a product that has been received as a gift, the Customer must contact the person who gave the gift and ask him/her to follow the return procedure. The refund will be made in the original form of payment.
6.5. COST OF RETURNS
The return will be free of charge in those cases that meet the above conditions and have paid the shipping costs of the products. If the customer has not paid the shipping costs of the original order, he/she will be charged the shipping costs corresponding to the country of origin of the return.
6.6. INFORMATION REGARDING REFUNDS
Reimbursement shall be made in the original form of payment. Except as provided in Section 6.2 . SKFK will not make any refund until it receives the product for refund and verifies its condition in the warehouse; once the condition of the product has been verified, the Client will receive a refund with the relevant amount within thirty (30) days of receipt of the product in the warehouse.
7. CONDITIONS APPLICABLE TO PROMOTIONAL CODES
7.1. When promotional codes are used according to their terms and conditions, they apply to a single discount on the purchase of a single product or a discount on an order in the period indicated by the promotional code.
7.2. The promotional codes are personal and non-transferable. They can only be used for purchases made on the Website. The Client can not sell, exchange or assign promotional codes. The promotional code can not be uploaded or displayed through websites or other means to make public offers, gifts, sales or other exchanges. Promotional codes can not be used for commercial purposes.
7.3. Only one promotional code can be used per product and / or per order. Promotional codes can not be combined with any other special offer or promotion, unless expressly indicated by SKFK.
7.4. Promotional codes can not be exchanged for money.
7.5. SKFK has no obligation to reissue or return promotional codes. However, if SKFK decides at its own discretion to reissue or make a return of the promotional codes, it would be necessary to present the customer's promotional code. Therefore, the Customer should always keep a copy of the promotional code, without which it could not be reissued or returned.
7.6.SKFK reserves the right to cancel a promotional code immediately if it suspects that it is used in violation of any of the above conditions, is used in any way incorrect or if it has reason to annul it.
8. VALIDITY OF OFFERS ("Promotional offers")
8.1. The promotional offers shown on the Website to increase the sale of certain products are only valid as long as they appear on the Website, unless otherwise specified therein.
9. RESPONSIBILITY
9.1. These Sales Conditions establish all the obligations and responsibilities of SKFK regarding the supply of products. There are no guarantees, conditions or other terms that are binding for SKFK, except those that are expressly mentioned in the Sales Conditions.
9.2. Subject to clause 9.4, the maximum liability in all claims of any kind or related to these Terms of Sale, whether in the contract, warranty, condition, tort, strict liability, law or otherwise, WILL BE LIMITED TO THE PAID AMOUNT A SKFK FOR THE PRODUCT IN QUESTION.
9.3. Subject to clause 9.4, IN NO EVENT, AS A RESULT OF BREACH OF CONTRACT, WARRANTY, CONDITION, TORT, OBJECTIVE RESPONSIBILITY, LAW OR OTHERWISE, NONE OF THE PARTIES WILL BE LIABLE TO ANOTHER OF ANY SPECIAL, CONSEQUENTIAL DAMAGES, INCIDENTAL OR INDIRECT.
9.4. Nothing in these Terms of Sale limits or excludes SKFK's liability for (i) death or personal injury caused by SKFK's negligence, (ii) fraud, (iii) any failure to comply with the obligations that imply the current national laws or (iv) any liability that cannot be excluded by law.
10. APPLICABLE LEGISLATION
Purchases made through the SKFK Website and under these Sales Conditions are subject to Spanish legislation.
11. COMPETENT JURISDICTION
Any dispute or discrepancy arising from the application or interpretation of the Terms of Sale, as well as the contracts it incorporates, will be resolved in the courts of the city of Bilbao, Spain, which will have exclusive jurisdiction over any other jurisdiction. However, if the Client enjoys consumer status under the Spanish Law for the defense of consumers and users, the competent courts will be those of the place of residence of the consumer in Spain.
12. CONTACT US
For any query or incident regarding the order, the Customer can contact SKFK:
Through the Contact section of the website.